Webscenter's FAQ-Hosting

Web Hosting provides a home for your web site on the internet. To establish internet presence, the first step is to register your own domain name which will become your unique address on the World Wide Web. Having your own domain name registered does not mean that you could be located. You need to rent web space from a Web Hosting company like us.

2. What is bandwidth or data transfer?
What is the data trasnfer limit ?Bandwidth or data transfer refers to the amount of traffic that is coming and going from your web site. For example, if your welcome page totals 5k, every time someone looks at your web page, 5k of information is being sent to their computer. If you have images or photographs on your site, this will increase the amount of traffic used. Data Transfer is the total size of file transferred and generated from ftp upload, download and browsing web pages from your account. All hosting plans are generally without data transfer limitation.

3. Is the data transfer speed different for different hosting plan?
No, all clients are using similar servers and have similar data transfer rate.

4. Chat Room is allowed or not?
Chatroom is prohibited as it consumes too much the server resources. If you really need to set up Chatroom, we recommend to rend dedicated server.

5. Is Forum allowed or not?
Forum is allowed as long as the bandwidth or server resources are not overused. CGI based forum is not recommended as it consumes too much the server resources. PHP script is recommended for forum purpose.

6. Do Webscenter allows clients to store, publish or distribute any multi-media files and software such as mp3, realplayers?
Yes, if you are the owner or have the copyright from the related authorities. Otherwise, any of these contents would not be allowed to be stored, published or distributed in our server.

7. Can I make a game site ?
Game site written by Flash and JavaScript is allowed. But CGI game site is strictly prohibited.

8. Do Webscenter support Frontpage 2000.98?
Yes, we support Frontpage's FTP and FrontPage Server Extension.

9. Is Adult information allowed or not?
Absolutely not, no exceptions, and if we find that a site does have adult content, the account will be closed without prior notice.

10. Do the hosting plan support ASP and JSP ?
Yes, our Window plan support ASP and JSP.

11. How do I upload my files for my website?
When you have finished registering your account, enter the automated control panel by logging in with your username and password. From the control panel you will see the box called "FTP", and from there it is as simple as point and click.

12.Can I run executable files on your servers?
No, it is prohibited to run executable files on our servers other than MS Frontpage system files. Upon violation we reserve the rights to terminate the account immediately.

13. Do you include any scripts?
Yes. We offer a free guestbook, counter, java chat, clock, local search engine, random picture selector, feedback/order form, and password protected directories.

14. What page is loaded when somebody goes to my domain name?
Unix servers are configured to read "index.html" as the default page to load. It is STRONGLY recommended that you have an "index.html" page in EACH of your directories of your website. Directories without it allowthe public browse through all your files and view files not intended for that purpose.

15. After uploading my files, images are missing or links are broken, why?
Unix is a case sensitive platform. If you specify for a file called "index.html", and the file is actually "Index.html", it will not work because the server will recognize that as two different files. This is one of the biggest problems for people transferring files from a Windows based computer to our Unix servers. If you encounter this problem, ensure that the hyperlinks on the pages correspond to the exact filenames on your website. If they do not match, you can either modify your hyperlinks and upload the pages again, or rename your files.

16. Do Webscenter hosting support FTP Function ?
Yes, our hosting plan support FTP function.

17. Do Webscenter support .htaccess password protect ?
Yes.

18. Do Webscenter's hosting plans include domain registration ?
Normally, they do not include domain registration unless we launch out special offer which may include domain registration.

19. Do Webscenter provide Telnet or WebMail?
We provide WebMail to the email user, but we do not provide Telnet access to the clients because of security reasons.

20. What is the Perl and MySQL version which Webscenter use?
We use Perl 5.006 £¬MySQL 3.23.51 or above.

21. How to upgrade my hosting plan?
How much is required?Existing users could request for upgrade at anytime. We will inform you the price for upgrade by email. . After we received your payment for upgrade, we will make the upgrade within 3 days accordingly. If the users have paid the web hosting plans annually, he need only to pay the remaining difference for the upgrade plans.

22. What is a secure server?
A secure server uses SSL (Secure Socket Layers) technology. This SSL technology is used to establish an encrypted connection between the server and client and provide privacy between the two communicating applications.

23. What is Frontpage?
Microsoft FrontPage is a quick, effective way to create and manage professional-quality Internet or intranet sites without programming. It makes it easy for new users and professional Web developers alike to build and maintain great-looking, professional-quality Web sites in no time.

24. I want to use Frontpage. How do I set it up for my account?
Go into the control panel and activate the Frontpage option by clicking the button to "On". If you did not specify Frontpage in the application, it will not be activated, and you must do so manually.

25. There are files in my folders that I did not put there. Can I delete them?
If you log in to your site with plain FTP and find file there such as .htaccess, do NOT delete them. If you delete them, you could damage your Frontpage extensions.

26. What is CGI?
The Common Gateway Interface, or CGI, is a standard for external gateway programs to interface with information servers such as HTTP servers. A plain HTML document that the Web daemon retrieves is static, which means it exists in a constant state: a text file that doesn't change.A CGI program, on the other hand, is executed in real-time, so that it can output dynamic information.

27. What is PHP?
PHP (officially "PHP: Hypertext Preprocessor") is a server-side HTML-embedded scripting language.

28.What is MySQL? Do I need it?
MySQL is the most popular Open Source SQL database used for storing large amount of data in a clear structure which can speed up the retrieval. Normal Websites do not need to have database unless you have to use phpBB forum or some MySQL programs.

29. What is the storage space for MySQL?
MySQL storage space is included in the web space as offered under the MySQL plan.

30. What is storage space?
This is the amount of hard drive space you have on the web server.

31. What kind of backbone do you have?
Our servers are connected to a multiple gigabit backbone that provides your web site with one of the fastest connections to the internet regardless of where it is being accessed from.

32. Do you have any backups in case of power outages?
Yes, all of our servers are in a secured server room which is backed up with UPS's as well as generator backups from the server building.

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